기술 지원

온라인 서비스, 이메일 또는 전화로 기술 지원 서비스를 받으실 수 있습니다.

고객센터: 1811-5998 (평일 월~금 09:00~17:30) 또는 카카오톡 1:1 채팅
이메일: support.korea@hikvision.com
온라인서비스센터: https://hikvisionkorea.co.kr/

기술 지원 요청

How can we reach you ?

이름

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비즈니스 유형/역할

컨설턴트
유통
최종 사용자
일반 계약자
설치자
Marketing Partner
OEM
리셀러
Security Services Company
Alarm Receiving Center
SI(시스템 통합)
Technology Partner

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What can we help you with ?

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Specific Issue

Password reset
Unbind device
Firmware upgrade
기타

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인증 코드

이 양식을 제출함으로써 개인 정보 보호 정책을 읽고 동의했으며, 하이크비의 대리점으로부터 연락을 받았음을 확인합니다.

Dear customer,

According to the security regulations, we are unfortunately unable to process password reset/unbind requests for installers or end users;

1. If you are an end user, please contact your direct service provider to help you with password reset/unbind . If you are unable to find them, please contact our local distributors.

2. If you are an installer or professional service provider , please submit password reset/unbind cases through Hik Partner Pro.

Thank you for your understanding and cooperation.

Dear customer,

According to our support guidelines:

1. Gold and Platinum partners , or National Distributors - Please use the dedicated support channels for assistance .

2. Other Customers - please contact your local dealer for assistance .

Thank you for your understanding and cooperation.

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